Returns & Exchange Policy – Gilzar.pk
At Gilzar.pk, we value your trust and strive to provide you with high-quality artificial jewelry that you love. Every order is carefully checked before dispatch, but we understand that sometimes things may not go as expected. Our return and exchange policy is designed to make things easy and fair for you while ensuring a smooth shopping experience.
- When Can You Request a Return or Exchange?
We’re happy to assist you with a return or exchange if:
- Your item arrived damaged.
- There is a manufacturing defect.
- You received the wrong product.
🔹 We’re unable to accept returns/exchanges for reasons like a change of mind, wrong selection, or slight color variations due to screen differences.
🔹 To help us process your request quickly, please share clear photos/videos within 24 hours of delivery via WhatsApp or email.
- How to Return Your Order?
To ensure a smooth return process, please follow these simple steps:
- Report the issue within 24 hours of receiving your order.
- Make sure the item is unused and in its original packaging, with all tags and invoices intact.
- Returns due to size issues or change of mindcannot be processed.
We truly appreciate your cooperation in helping us serve you better!
- Exchange & Replacement Options
If a return is approved, we offer exchange options:
- If you’d like a different product, we can arrange an exchange.
- If the new item is higher in price, you’ll just need to pay the difference.
- If the new item is lower in price, we’ll issue the difference as store credit.
- All exchanges depend on stock availability.
We’ll do our best to accommodate your request and ensure a smooth process!
- Who Covers the Return Shipping?
- If the issue is due to our mistake(wrong, damaged, or defective item), we’ll cover the return shipping cost.
- If the return is due to a personal preference(wrong selection, change of mind, etc.), the customer will cover the return shipping cost.
We’ll guide you through the process to make it hassle-free.
- Refund & Processing Time
- Refunds are issued as store credit, so you can shop again whenever you like!
- If the issue was our mistake, we can process a bank refundupon request.
- Returns and exchanges are processed within 7-14 working daysafter we receive and inspect the item.
We appreciate your patience and will ensure a smooth and quick resolution!
- Ensuring Fair Use & Protecting Your Shopping Experience
To maintain fairness for all our valued customers, we keep an eye on return patterns.
- If a return is found to be falsely claimed as defectiveor intentionally damaged, we may not be able to approve future returns.
- We believe in honesty and fairness, so we kindly request that all claims be genuine.
We appreciate your trust and are always here to help if something goes wrong.
- Policy Updates & Changes
We may update our Returns & Exchange Policy from time to time to improve our services and comply with any new regulations. Any changes will be updated on our website, so we encourage you to review this policy periodically.
Your satisfaction is important to us, and we are always here to assist you!
Need Help?
If you have any concerns or need assistance, please feel free to reach out.
📧 Email: Info@gilzar.pk
📱 WhatsApp: 0324-3493447
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