ONLINE STORE INFORMATION
1. Where is your outlet located?
We currently operate online only and do not have a physical outlet. You can browse and shop our entire collection on our website from the comfort of your home.
2. How can I contact customer support?
Our customer support team is here to assist you! You can reach us through:
Email: info@gilzar.pk
Whatsapp: 0324-3493447
Social Media: DM us on our official pages
3. How can I place my order?
- Browse our website and select your favorite items.
- Add them to your cart and proceed to checkout.
- Enter your shipping details and select a payment method.
- Confirm your order, and we’ll handle the rest!
4. Can I cancel my order?
Yes, you can cancel your order, but only before it has been shipped. Once an order is dispatched, cancellations are not possible. Please contact our support team immediately if you need to cancel your order.
SHOPPING INFORMATION
1. Do you provide a tracking number?
Yes! Once your order is shipped, we will send you a tracking number via SMS or email, so you can track your package in real time.
2. What is your return/exchange policy?
We offer a 7-day return/exchange policy, subject to the following conditions:
- The product must be unusedand in its original packaging.
- Returns are only accepted in case of damaged, defective, or incorrect itemsdelivered by us.
- Customers must report any issues within 24 hours of delivery.
For more details, visit our Return & Exchange Policy page or contact us directly
3. How long does it take to process and ship an order?
We process orders within 24 hours, and shipping usually takes 4-5 working days, depending on your location.
4. What are the shipping charges?
We offer Free Shipping across Pakistan on most orders!
However, in some remote or special delivery zones, additional charges may apply. If that’s the case, our team will contact you before dispatch.